Terms of Service

1. Agreement

These Terms of Service ("Terms") govern your access to and use of Pink Shop (the "Service"), operated by Rindos Labs ("we," "us," "our"). By accessing the Service, completing our intake form, or authorizing us to connect to a TikTok Shop on your behalf, you ("you," "your," "Client") agree to these Terms.

2. The Service

Pink Shop is a platform for international brands preparing and operating a TikTok Shop in the United States. Services may include, without limitation: US entity formation facilitation, tax identification (EIN) filing, banking introductions, business representative services, TikTok Shop application and verification support, product catalog management, creator partnership activation, and operational analytics.

The specific scope of services, deliverables, timelines, and fees for your engagement are set out in a separate order form, statement of work, or agreement ("Engagement Agreement"). These Terms apply alongside any Engagement Agreement. Where the two conflict, the Engagement Agreement controls.

3. Eligibility & accounts

You must be at least 18 years old and authorized to bind your business to enter into these Terms. You are responsible for maintaining the confidentiality of account credentials issued to you and for all activity under your account. Notify us promptly of any unauthorized access.

4. TikTok Shop authorization

To provide the Service, we request OAuth authorization from you to access your TikTok Shop through TikTok's Partner APIs. You grant Rindos Labs the right to read products, orders, promotions, and related data from your connected TikTok Shop and, where applicable, write updates on your behalf, for the duration of our engagement.

You may revoke authorization at any time via the Pink Shop dashboard or by disconnecting the app in TikTok Seller Center. Revocation will halt active operations performed by the Service and may affect our ability to meet timelines.

5. Your responsibilities

You agree to:

• Provide accurate, complete, and current information during intake and as reasonably requested.
• Maintain good standing of any US entity, tax filings, bank accounts, or representative arrangements we help you establish.
• Comply with TikTok Shop's seller policies, applicable laws, and consumer protection regulations.
• Ensure products listed on your TikTok Shop are lawful to sell in the United States and accurately represented.
• Pay fees set out in your Engagement Agreement on time.

6. Acceptable use

You may not use the Service to: violate laws or third-party rights; list counterfeit, prohibited, or unsafe products; misrepresent your brand or products; attempt to reverse engineer or disrupt the Service; or share access credentials with unauthorized persons.

7. Confidentiality & data

Each party will protect the other's confidential information with reasonable care. We handle personal data in accordance with our Privacy Policy. You retain ownership of your brand data, product catalog, and customer records. You grant us a limited license to process that data solely to operate the Service for you.

8. Fees & payment

Fees, billing cadence, and payment terms are defined in your Engagement Agreement. Unless otherwise agreed, invoices are payable within 14 days. Overdue balances may accrue interest at the lesser of 1.5% per month or the maximum allowed by law, and we may suspend the Service for non-payment after reasonable notice.

9. Term & termination

These Terms apply for the duration of your Engagement Agreement. Either party may terminate for material breach on 15 days' written notice if the breach remains uncured. On termination, your right to use the Service ends, and we will reasonably cooperate with data export and TikTok Shop deauthorization.

10. Disclaimers

The Service is provided "as is" and "as available" without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant uninterrupted or error-free operation, or that TikTok Shop or any third party will approve any application. We are not a law firm, accountant, or financial advisor; nothing in the Service constitutes legal, tax, or financial advice.

11. Limitation of liability

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data. Our aggregate liability arising out of or relating to these Terms will not exceed the fees paid by you to us in the twelve months preceding the claim.

12. Indemnification

You will defend and indemnify Rindos Labs against claims arising from your products, brand content, violations of law, or breach of these Terms, except to the extent caused by our negligence or willful misconduct.

13. Governing law

These Terms are governed by the laws of New South Wales, Australia, without regard to conflict-of-laws principles. The parties submit to the exclusive jurisdiction of the courts of New South Wales for any dispute not resolved by good-faith negotiation.

14. Changes to these Terms

We may update these Terms from time to time. Material changes will be posted here with an updated "Last updated" date and, where practical, communicated to active clients by email. Continued use of the Service after changes take effect constitutes acceptance.

15. Contact

Questions about these Terms can be sent to hello@pinkdigital.agency.